Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners

MSS408012 Mapping and Delivery Guide
Develop problem solving capability of an organisation

Version 1.0
Issue Date: May 2024


Qualification -
Unit of Competency MSS408012 - Develop problem solving capability of an organisation
Description
Employability Skills
Learning Outcomes and Application
Duration and Setting X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting.
Prerequisites/co-requisites
Competency Field
Development and validation strategy and guide for assessors and learners Student Learning Resources Handouts
Activities
Slides
PPT
Assessment 1 Assessment 2 Assessment 3 Assessment 4
Elements of Competency Performance Criteria              
Element: Develop problem solving framework
  • Consult with stakeholders across levels and areas of organisation to evaluate current state and confirm improvements
  • Evaluate current strategies for problem finding and definition to identify potential improvements
  • Evaluate current selection and application of problem solving tools to identify potential improvements
  • Determine preferred problem solving strategy for organisation, expected outcomes and KPIs
  • Review organisational structures, systems and procedures to determine changes that will facilitate improvements in problem solving
  • Develop strategy for skills and/or other development to improve problem solving ability
  • Oversee development of systems, procedures and documentation to support application of problem solving tools, tracking and reporting
  • Liaise with process or system owners to generate support for proposed changes
       
Element: Improve problem solving ability
  • Oversee implementation of skills and/or other development activities according to identified strategy
  • Facilitate development of information and communication methods to promote engagement with problem solving framework
  • Guide and assist stakeholders to apply problem solving framework
  • Facilitate allocation of resources and organisational support for problem solving and implementation of solutions
  • Consult with stakeholders to determine need for additional or improved resources and skills and/or other development support
  • Consult with stakeholders to determine any improvements in problem solving ability and/or outcomes
       
Element: Review problem solving effectiveness
  • Monitor KPIs, reporting and tracking to determine effectiveness of problem solving
  • Determine benefit/cost from implemented solutions
  • Analyse interactions of problems with each other and organisation to determine implications for problem solving framework
  • Review problem solving strategy with input from key stakeholders
  • Facilitate identification and implementation of improvements to problem solving strategy
       

Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assignment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)


Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.
Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Consult with stakeholders across levels and areas of organisation to evaluate current state and confirm improvements 
Evaluate current strategies for problem finding and definition to identify potential improvements 
Evaluate current selection and application of problem solving tools to identify potential improvements 
Determine preferred problem solving strategy for organisation, expected outcomes and KPIs 
Review organisational structures, systems and procedures to determine changes that will facilitate improvements in problem solving 
Develop strategy for skills and/or other development to improve problem solving ability 
Oversee development of systems, procedures and documentation to support application of problem solving tools, tracking and reporting 
Liaise with process or system owners to generate support for proposed changes 
Oversee implementation of skills and/or other development activities according to identified strategy 
Facilitate development of information and communication methods to promote engagement with problem solving framework 
Guide and assist stakeholders to apply problem solving framework 
Facilitate allocation of resources and organisational support for problem solving and implementation of solutions 
Consult with stakeholders to determine need for additional or improved resources and skills and/or other development support 
Consult with stakeholders to determine any improvements in problem solving ability and/or outcomes 
Monitor KPIs, reporting and tracking to determine effectiveness of problem solving 
Determine benefit/cost from implemented solutions 
Analyse interactions of problems with each other and organisation to determine implications for problem solving framework 
Review problem solving strategy with input from key stakeholders 
Facilitate identification and implementation of improvements to problem solving strategy 

Forms

Assessment Cover Sheet

MSS408012 - Develop problem solving capability of an organisation
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:


Assessment Record Sheet

MSS408012 - Develop problem solving capability of an organisation

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: